Refund Policy

1. Subscriptions

Subscription fees are charged in advance for each billing period (for example, monthly or yearly). You can cancel at any time from your account or by emailing us. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.

We do not give partial refunds for unused time in a billing period, or for downgrading a plan mid-period.

2. First payment

If you are not satisfied after your first paid subscription payment for a product, you can ask for a full refund of that payment within 7 days of being charged. This applies once per business, per product.

3. Credits and usage-based charges

Prepaid credits and usage-based charges, such as SMS credits or messages already sent, are not refundable once used, because the cost has already been incurred with the messaging network. Unused prepaid credits can be refunded on request within 30 days of purchase.

4. Billing errors and service problems

We will always refund in full:

• duplicate charges;
• charges made after you cancelled correctly;
• charges for a billing period in which a product was unavailable for a significant part because of a fault on our side.

5. When refunds are not given

• Accounts suspended or closed for breaking our Terms and Conditions, including sending spam.
• Requests made after the time limits above, except for billing errors.
• Fees for third-party services billed to you directly by that provider.

6. How to ask for a refund

Email info@strontium.cc from the address on your account, with your business name, the product, the date and amount of the charge, and the reason for the request. We will reply within 5 business days.

Approved refunds go back to the original payment method within 14 business days. The time it then takes to reach your account depends on your bank or card provider. Refunds are made in the currency of the original payment.

7. Your legal rights

Nothing in this policy limits any rights you have under Sri Lankan consumer protection law.

Contact us

Questions about this policy, or a request about your account or data, can go to: